Terms and conditions
HolAgrafik.com is an online store, that sells posters and other products. It is operated by
Alina Holtmann | Lohmühlenstraße 65, 12435 Berlin | email@example.com
Prices and payment
Each item is stated with price including VAT. At the checkout you can see the total price including VAT, shipping and payment - We offer our customers payment through the following payment methods: Visa, Mastercard, PayPal. For orders with delivery address outside Berlin, any customs costs and taxes are paid by you. On order with delivery address outside the EU are not charged German VAT.
Right of withdrawal
The right of withdrawal is valid for 14 days from the time you received the item. You have of course the right to open the package to take a closer look at the product. The item returned must be unused, in complete original packaging and in undamaged condition. Always contact us at firstname.lastname@example.org before you return an item, and you will receive information about the return address. When returning an item, you are responsible for the return cost. Refund of the order amount or cancellation of issued invoice shall be made by HolAgrafik within 14 days from the date on which the returned item is received.
The customer has purchased a limited Print that is numbered. If the Customer has purchased a Custom Product or a Product with a significant custom, such as a Limited Print, the Customer is not eligible for the HolAgrafik of Withdrawal. A Product developed in accordance with the Customer's specific specifications is exempt from the consumer's right to cancel the purchase under the Distance Selling Act (Fernabsatzgesetz).
If there is a visible damage that has occurred before the delivery is received, the product can be complained about. In such cases, email email@example.com. If it turns out that the product is damaged, the consumer will be reimbursed for shipping costs and will be sent a new similar product where HolAgrafik is responsible for shipping.
When you place your order with us, you provide your personal information. In connection with your registration and order, you agree that we store and use your information in our business to fulfil the agreement with you. Under the new GDPR Act, you have certain rights regarding the information we have registered about you.
Gift cards sold with us are valid for one (1) year from payment and can be purchased at the HolAgrafik Online Store. When the validity period has passed, it is not possible to pay with the gift card or reactivate the card. The remaining balance on the gift card is non-refundable. The gift card is a valuable document that must be stored securely and cannot be exchanged for money. Lost or stolen gift cards will not be refunded.
Most shipments are with your postal agent for 14 days. Shipments that are not picked up on time are sent back to the sender. Uncollected goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee. At present, this cost corresponds to 5 Euro. If you have chosen home delivery, it is your responsibility to be available to receive the package.
If you notice any visible damage to the product before receiving the delivery, you have the right to file a complaint. In case the product is indeed damaged, HolAgrafik will bear the shipping costs and send you a new similar product. Please get in touch with firstname.lastname@example.org if the package or product is damaged.
Obligation to repay
We shall, if you have exercised your right of withdrawal, repay what you have paid for the product as soon as possible or no later than within 14 days from the day we received the product. The consumer bears the return cost when you return the item. HolAgrafik always pay the return cost for sending back a complained product.
HolAgrafik reserves the right to change all information without prior notice. If a sale item has expired, the HolAgrafik has the right to cancel the purchase and refund any amounts paid in advance. HolAgrafik reserves the right to make typographical errors in texts on this website. HolAgrafik also does not guarantee that all images accurately reflect the true appearance of the products. HolAgrafik reserves the right to adjust prices and any price errors.